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Frequently asked questions Q&A

Frequently Asked Questions

Can I use this ventilator directly after taking it back?

Sure, this fully automatic model meets the factory settings of over 80% of users and also
Automatically adjust the pressure according to your situation, connect the power supply and pipeline, and you can use it directly.

At the beginning of wearing a ventilator, how comfortable is it and will it affect sleep?

Users who are using a ventilator for the first time may indeed feel uncomfortable, usually wearing 2-3
Heaven will adapt, and after that, all ventilator users will have better matching effects.

Are there any side effects?

Dear, the ventilator is based on the principle of physical therapy and will not have any side effects on you. Can you please
Use with confidence!

Is there any danger if there is a sudden power outage during machine operation?

There won’t be any danger. Power outage or machine malfunction, with carbon dioxide exhaust holes on the face mask,
At the same time, the machine has a power-off fault alarm function.

Do I need to wear this ventilator every day and use it continuously?

It’s like this, for patients with sleep apnea, it’s recommended to use a breathing device every time they sleep
Suction machine, of course, you should actively cooperate with exercise and maintain good physical condition during use
After the symptoms gradually improve significantly, you naturally do not need to continue using it.

Ruimaite ventilator warranty for several years？

Currently, the company policy provides a five-year warranty

G3 Series Operation Guide

RuiMaiTe G3 Series Operation Guide

1. How long does it take to replace consumables?

1）The air filter cotton/filter element should be replaced at least once every three months (depending on the local air quality, the replacement cycle can be shortened. If there is any damage or cracking, please replace it in a timely manner).

2）The service life of the pipeline mask is 12 months. It is recommended to replace it once every 12 months (depending on the local air quality, the replacement cycle can be shortened. If there is any damage or cracking, please replace it in a timely manner).

2. What should I do if the noise is loud?

3. What is the reason for displaying SD card reading but unable to enter the standby interface?

4. What are the precautions for using a ventilator?

1)Do not move the machine after adding water to avoid malfunction caused by water ingress. Before starting treatment each time, be sure to empty the remaining water in the water tank and then fill it with water until the highest water level is reached.
2)Please ensure that the breathing circuit or humidifier is connected before starting the machine.
3)Water tank filling method: Take out the water tank, add purified water through the water inlet, and do not move the machine after installing the water tank.

5. How is condensate produced? How to solve it?

Condensed water often occurs in winter or when the indoor temperature is low, due to the large temperature difference between the inside and outside of the breathing tube. The following methods can be taken to reduce condensed water:
1）Lower the humidifier gear.
2）Raise the room temperature.
3）Use breathing tubes with heating wires.
4）Install insulation sleeves or cover the breathing tubes with other textiles to reduce temperature differences.

6. How to set the pressure of M1 Mini single level sleep ventilator?

7. How to connect the M1 Mini single level sleep ventilator to smart devices?

1. What is the reason for mask blockage?

2. What causes the failure of the treatment machine and how to handle it?

When the screen displays that the treatment machine is malfunctioning, it is usually caused by a product malfunction, and the specific cause of the problem needs to be determined based on the error prompt. When the treatment machine appears, the end customer should make relevant records according to the prompts on the ventilator screen. Usually, an error code such as Error 02 will be prompted. Please inform the manufacturer or service center engineer of this information. The engineer will use this code to locate the cause of the machine malfunction and send it to the nearest service outlet for processing as soon as possible, so as to solve it as soon as possible.

3. What should I do if the humidifier fails?

4. What should I do if there is a misoperation prompt alarm?

If the machine screen prompts that the tubing is detached, the pressure is low, or the minute ventilation volume is low, the first step is to wear it according to the correct operation of the ventilator. First, connect the tubing and wear a mask before turning it on. Secondly, check whether the tubing mask is connected correctly and worn completely, and whether the filter cotton is regularly cleaned and replaced according to the instructions.

5. What should I do if the ventilator screen goes black after being powered on? How to investigate?

It is necessary to first check whether the power plug is plugged in properly, whether the contact is good, whether the power strip can operate normally, whether the power grid is disconnected, and after connecting to the ventilator, check whether the adapter display light is constantly on. If the display light is not on or flashing, it is considered that the adapter is abnormal and needs to be replaced.

6. What does SD card reading mean?

7. How to maintain the product?

1) Basic maintenance: Customers can perform regular maintenance on consumables and appearance according to the instructions, or mail them to the nearest service outlet for maintenance.
2) Deep maintenance: Customers can entrust the nearest authorized service outlet for deep maintenance by themselves or by mail. Specific deep maintenance content can be consulted on WeChat, official website, or by calling the national unified hotline 400 800 4235.